Training
Our portfolio of Training Courses is extensive and includes, for example:
MHL Induction
A full day introduction to our hotel portfolio, company values, many team member benefits and essential safety modules
Language of Customer Service
Everything we do communicates and it is the engaging interactions with our guests that drives our success.
Complaint Handling
The ability to turn a disappointment into an opportunity to connect and demonstrate genuine care.
Respect in the Workplace
The cornerstone to all interactions is respect, and a workplace that values this, is a successful one. By better understanding unconscious bias, we can all contribute more positively.
Emotional Intelligence
A key leadership skill to successfully coach others, deliver feedback, work with others, all starting with strong self-awareness.
Train the Trainer
how to impart the skills, knowledge and positive attitude to your team in an engaging and inclusive fashion, not forgetting the fun of course!
Performance Appraisals
By delivering the most constructive feedback, guidance can be given to improve performance, plan career progression all aligned with the hotel and company goals.
Working with Teams
Identify the type and dynamics of the various team roles and utilise this knowledge to enhance team performance.
Delegation
No matter how hard you try, you can’t do it all! Delegation is the key to success and the development of others.
Coaching
To strengthen managers’ coaching skills in order to create a team of highly motivated team members, resulting in achievement of targeted goals.
MHL Induction – a full day introduction to our hotel portfolio, company values, many team member benefits and essential safety modules Language of Customer Service – everything we do communicates and it is the engaging interactions with our guests that drives our success.
Complaint Handling – the ability to turn a disappointment into an opportunity to connect and demonstrate genuine care. Respect in the Workplace – the cornerstone to all interactions is respect, and a workplace that values this, is a successful one. By better understanding unconscious bias, we can all contribute more positively.
Emotional Intelligence – a key leadership skill to successfully coach others, deliver feedback, work with others, all starting with strong self-awareness.
Train the Trainer – how to impart the skills, knowledge and positive attitude to your team in an engaging and inclusive fashion, not forgetting the fun of course!
Performance Appraisals – by delivering the most constructive feedback, guidance can be given to improve performance, plan career progression all aligned with the hotel and company goals.
Working with Teams – identify the type and dynamics of the various team roles and utilise this knowledge to enhance team performance. Delegation – no matter how hard you try, you can’t do it all!
Delegation – is the key to success and the development of others.
Coaching – to strengthen managers’ coaching skills in order to create a team of highly motivated team members, resulting in achievement of targeted goals.
